ICT Technician

Job details

Job type

  • Permanent

Location

Milnerton, Western Cape

PURPOSE OF ROLE

To provide 1st Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited)

KEY PERFORMANCE AREAS (All sites)

  • Attend Servicedesk calls and close in SLA timeframe.
  • Laptop/Desktop (Specification, Procure, Distribute, Support).
  • Lesedi software application installation and basic support (Engineering software).
  • Manage and maintain all Meeting rooms, video conferencing (not limited).
  • Assist with maintenance of local network cabling.
  • Assist with VoIP system support.
  • Assist with All printers/Plotters toner maintenance.
  • Assist with Cloud support to end-users (i.e. Office 365, Code Two)
  • Setup and Maintenance of procedures, guides, and SOPs as required.
  • Assist with Wi-Fi AP and controller companywide.
  • NOC dashboard monitoring and call logging.
  • Initiate and liaise with 3rd party vendors for hardware and software support.
  • Assist with Offsite Datacenter support when required.
  • Assist the ICT Manager with Site initiation and planning.
  • At minimum -Monthly reporting and feedback
  • Providing end-user training and induction.
  • Assist with cellphone updates and phone setups. Etc
  • Ensure ICT Training is kept current to ensure optimized support to business.
  • Comply with IT support scheduled timeframe.

QUALIFICATION AND EXPERIENCE

  • 1 year IT Diploma or relevant IT certification.
  • CompTIA certified- A+, Network + (Advantage).
  • 1 year working experience.

Experience:

  • Entry Level Servicedesk/Helpdesk and Application Support.
  • Entry Level VoIP, Printer, Network, Server Support.
  • Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications).
  • Adobe Acrobat.
  • Multifunctional Printer support and vendor management.
  • VoIP systems.
  • Cloud services (Advantage).
  • Office 365 Application support (Word, Excel, PowerPoint, Teams, OneDrive).
  • Entry level Office Administration (MSTeams, SharePoint, OneDrive, Exchange).

COMPETENCIES

  • Laptop/Desktop Support.
  • Intermediate Printer Support.
  • Intermediate Network Support.
  • Intermediate Server Support.
  • Intermediate VoIP Support.
  • Intermediate ERP Support.
  • Intermediate Application Support.
  • Intermediate Mobility Support.

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